YCW21· AI· DevtoolsChatwoot
The modern, open source, self-hosted AI customer support platform
Founders
Not read from YC yet; the weekly run fills these in.
Same space
Competitors
Closest in what they build, same category.
AtlasW22Modern customer support platform replacement for Intercom and ZendeskShared: customer success, customer service, customer supportActive
RulebaseF24AI customer operations for regulated industries.Shared: customer success, customer service, customer supportActive
LetterbookS23AI-native customer support platformShared: customer service, customer supportActive
ParahelpS24Build an AI support agent that securely uses all your toolsShared: customer success, customer service, customer supportActive
OpenReplayS19Open-source, self-hosted, session replay tool for developers.Shared: open sourceActive
Adjacent
Overlapping tags, a different niche.
ArigladW23Knowledge base maintenance on auto-pilotShared: customer success, customer service, customer supportActive
Zoltar LabsS22AI-assisted CX tool built with your knowledge.Shared: customer success, customer supportInactive
WavelengthW24Build Magical Customer ExperiencesShared: customer success, customer supportActive
NaraW22Answer 70% of your support and sales questions. InstantlyShared: customer service, customer supportAcquired
OpenSightW23AI-powered customer support automation for fast-growing companiesShared: customer success, customer supportInactive
Also from W21 in AI
Batchmates in Winter 2021.
authzedW21Authorization Infrastructure securing AI at OpenAI, Zoom, & moreActive
cloud humansW21AI-powered customer service for startupsActive
FirstSupport.aiW21AI Assistant for Customer SupportActive
OllamaW21Get up and running with large language models.Active
OpenCodeW21The open source AI coding agentActive
AbacumW21The AI-native FP&A platform that helps Finance teams drive business…Active
About Chatwoot
Chatwoot is an AI-powered customer support platform that enables businesses to deliver exceptional support experiences. Built as a modern, open-source, and self-hosted alternative to tools like Intercom and Zendesk, Chatwoot brings all your customer conversations into one place. You can connect email, website live chat, social media accounts, WhatsApp, and more, making it easy to manage every interaction from a single, unified platform.
San Francisco, CA, USA; Remote
Chatwoot: questions
Which YC batch was Chatwoot in?
Chatwoot was in Y Combinator's Winter 2021 batch (W21).
Is Chatwoot still active?
Y Combinator lists Chatwoot as active.
Where is Chatwoot based?
Chatwoot lists San Francisco, CA, USA; Remote as its location on YC's directory.
Not affiliated with Y Combinator. From YC's public directory. Logos via logo.dev; trademarks belong to their owners.